Shipping & Returns

Shipping

• We ship within the USA only at this time.
• Free standard shipping on all US orders through September, in honor of Childhood Cancer Awareness Month. Starting October 1: flat-rate standard $9.95, free standard on orders over $119.
• Orders ship from Los Angeles, California within 3-5 business days of purchase.
• You'll receive a tracking number by email as soon as your game ships.
• During our initial launch, orders are limited to 1 game per customer. Hospitals and organizations can order more through Bulk Orders.

Damaged or Lost Packages

If your game arrives damaged, email hello@healthherogames.com within 7 days of delivery with your order number and a photo of the damage, and we'll try to make it right.

If your tracking shows delivered but nothing has arrived, give it 2 days (carriers sometimes mark packages early), check with neighbors and your mail room, then email us and we'll help track it down.

Returns

At this time, we are unable to accept returns, so all sales are final. If your game arrives damaged or defective, please send us an email hello@healthherogames.com and photo within 7 days of delivery.